Privacy Policy
Last updated: 2026-10-22
Changed 2026-10-22: The Privacy Policy now gives admin@atpconsultancy.com as the address for privacy questions and deletion requests. The address is the only change; no term, right or obligation changed.
Changed 2026-10-21: The product formerly called Front Desk is now called Spes Voice in every document. The Terms now say that paid plans charge a one-time setup and the first month at checkout. The Terms and the Privacy Policy now explain that calls with ATP's AI assistant may be recorded and transcribed, that the assistant says so at the start of each call and stops recording if you ask, what ATP uses them for, who can access them, that no fixed retention period is set yet, and how to have them deleted.
Changed 2026-10-20: The Terms, the Privacy Policy and the DPA now describe what ATP provides as services plus access to an online client portal (Spes), and name the portal in the clauses that already covered it; that wording changes no right or obligation. The Terms and the Rep / Affiliate Agreement now choose the laws of the State of New Hampshire, and disputes about them are heard only in the state or federal courts sitting in New Hampshire.
Changed 2026-10-15: The Terms and the Privacy Policy now name the company by its full legal name, ATP Consulting LLC. The name is the only change; no term, right or obligation changed.
Changed 2026-09-26: The product formerly called Riley is now called Front Desk. The name is the only change; no term, right or obligation changed.
This explains what ATP Consulting LLC collects, why, and your choices. It covers both ATP customers and the people who call a business that uses Spes Voice.
What we collect
Account data (name, email, business details, payment info via Stripe). Call data created when the agent handles a call: phone numbers, what was said (transcripts and, if enabled, recordings), and the resulting messages, bookings, and call summaries.
How we use it
To run the agent and your client portal (Spes), book and confirm appointments, send transactional messages, take payment, improve reliability, and provide support. We do not sell personal data.
Who processes it (subprocessors)
We use trusted providers to deliver the service: Vapi (telephony + speech-to-text / text-to-speech); Anthropic (the AI model); Supabase (database + authentication); Stripe (payments); Twilio (phone numbers + SMS); Resend (email). Each processes data only to provide their part of the service.
Recording and consent
Call recording is off unless a business turns it on. Where recording requires notice or all-party consent, the business is responsible for the lawful basis, and the agent can announce recording on the business setting.
Calls with ATP's assistant
When you call ATP, or ATP calls you, you may be speaking with ATP's AI assistant. At the start of each call, the assistant says: "This call may be recorded for quality and training purposes." If you'd rather not be recorded, say so and recording stops.
ATP uses the recording, the transcript and the call's events (such as when the call started, how long it lasted and what was booked) to get your details right and to improve the service.
Only ATP can access them. The providers listed above handle them only to carry the call for ATP.
ATP has not yet set a fixed retention period. Until it does, ATP keeps them only as long as it needs them for the purposes above, and deletes yours when you ask. To have yours deleted, email admin@atpconsultancy.com with the number you called from or were called on, and we will delete them.
Retention and deletion
We keep call and account data while your account is active and as needed for legal, tax, and dispute purposes, then delete or anonymize it. You can request export or deletion of your data; contact us and we will act within a reasonable period.
Your choices and contact
You can access, correct, or delete your data, and opt out of non-essential messages. Questions: admin@atpconsultancy.com.